1. Overview

ELEVATE INSIGHT PARTNERS LLC ("we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your Personal Information when you visit our website or otherwise use the Platform, and information you may provide in electronic messages to us.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform. By accessing or using the Platform, you agree and consent to this Privacy Policy.

We may change this Privacy Policy at any time, at our discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

2. The Types of Information We Collect and How We Collect It

We may collect two types of information from you when you visit the Platform: Personal Information and Non-Personal Information (collectively "Information").

"Personal Information" refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.

"Non-Personal Information" means data that is about you but does not identify you specifically. If you do nothing during your visit to our Platform but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, or request information from us, we will ask for things like your name and contact information in order to fulfill your request. If you set up an appointment with us through the Platform, attend an event, or otherwise contact us, you may also voluntarily provide similar information. If you submit any Personal Information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so.

From third parties. We obtain information through partners, vendors, suppliers and other third parties. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us. This data is used for work like improving the Platform and our Services.

Automatically as you navigate through the Platform. We collect information about how you interact with the Platform through the use of cookies, pixel tags, and similar technologies.

3. How We Use Personal Information

We use Personal Information that we collect about you or that you provide to us for the following purposes:

For functionality and development of the Platform. We use information to provide and personalize the Platform and other Services provided to you. Some information, like your IP address, is used to communicate with your device to provide network connectivity, measure usage levels of the Platform, diagnose server problems and provide security features. We do NOT retain Personal Information to develop, improve, or train generalized artificial intelligence or machine learning models, including user data provided via third party APIs such as Google Workspace APIs. Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

For customer support, updates and reporting. The Platform may use information to provide us with updates and reports and to check that the Platform is working properly. We rely on Personal Information you provide to us to provide you with customer support for the Platform and other Services.

For business operations. We use information to operate our business, including accounting, auditing, reconciliation, fraud monitoring and prevention, protecting our legal rights, and performing contractual obligations.

To communicate. We use contact information to send messages, to provide Services, to respond to customer service requests, to provide alerts such as security updates or changes in our policies, and to send informational materials like newsletters, in accordance with your communication preferences.

For statistical purposes to improve the Platform. We may compile Platform statistics into traffic reports, which help us understand, anticipate, and respond to user needs.

Legal basis for our use (EEA and UK visitors): If you are in the European Economic Area or the United Kingdom, we will collect Personal Information from you only where we have your consent, where we need the information to perform a contract with you, where we have a legal obligation to do so, or where the processing is in our legitimate interests and not overridden by your data protection rights.

Retention of your Personal Information: We will only retain your Personal Information for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the information, the potential risk of harm, and applicable legal requirements.

4. How We Protect Your Information

The Platform is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as loss, destruction, and unauthorized access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the "How to Contact Us" section below.

5. When We Share Your Information

We work through our affiliates and authorized suppliers and business partners to provide the Platform and other Services. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes consistent with this Privacy Policy. We may disclose Personal Information as described in this Privacy Policy:

With affiliates and subsidiaries, for purposes limited to and consistent with this Privacy Policy.

With suppliers. Our authorized vendors and suppliers may require Personal Information to provide services such as website hosting, data analysis, IT services, auditing, or customer service. Our contracts with suppliers include provisions to protect your Personal Information and limit its use.

With partners. We occasionally work with third parties to enable joint products, research studies, or to facilitate services on the Platform. In these cases, additional terms or Privacy Policies may be provided.

For connections to social networks and third party services. If you choose to connect your social network profiles to our Services, you are agreeing to provide information about you to those services under their respective terms and privacy policies. For example, if you connect your YouTube account, this connection uses YouTube's API services and the Google Privacy Policy will apply.

Corporate transactions. We may disclose Personal Information as part of a contemplated or actual corporate transaction such as a reorganization, merger, joint venture, assignment, transfer or other disposition of all or any portion of our business or assets.

With your consent. We may disclose your Personal Information to any other person or entity where you consent to the disclosure.

We do NOT share your phone number or opt-in consent with third parties unless we have received your express written consent to do so.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not exchange your Personal Information for monetary compensation.

6. Information From Children

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16 — or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children's Online Privacy Protection Act — we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to us.

7. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on our behalf. The inclusion of a link on the Platform does not imply endorsement of the linked site or service.

8. Do Not Track

Some browsers incorporate a "Do Not Track" ("DNT") feature. At this time, the Platform does not respond to DNT signals.

9. Your Legal Rights

We respect your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access or corrections to your personal data and make choices about the kinds of marketing materials you receive. See below for more information, depending on your location.

10. European Privacy Rights

If you are in Europe, you may have additional rights under the GDPR, the UK GDPR, or nFADP.

Access, correction or deletion of your information. If you would like to correct, update, access or delete your Personal Information, you may contact us using the contact details below. Please note that we may still need to retain certain information for recordkeeping purposes or to comply with applicable law.

Data privacy rights specific to the EEA, UK, and Switzerland. You can object to processing of your Personal Information, ask us to restrict processing, or request portability. If we have collected your Personal Information with your consent, you can withdraw your consent at any time.

Advertising and marketing choices. You may access or update your contact details and modify your communication preferences using the contact methods below. If you choose not to receive marketing communications, we may still send you communications related to the Platform, such as a security update or service issue.

11. International Compliance

We are a global company with headquarters in the United States. We may transfer your Personal Information between the United States and our affiliates and business partners in other countries, including our third party service providers. Whenever we transfer Personal Information beyond the country of origin, we will do so in accordance with applicable laws. For Personal Information originating in the EEA, UK, or Switzerland, we participate in the EU-U.S. Data Privacy Framework and, as applicable, the UK extension and Swiss-U.S. Data Privacy Framework.

12. Data Privacy Framework

We comply with the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. To learn more about the Data Privacy Framework program, please visit https://www.dataprivacyframework.gov/.

13. California Privacy Rights

This section is addressed to California residents only and provides more information about your rights under the California Consumer Privacy Act ("CCPA"). Subject to certain exceptions, the CCPA grants California residents the rights to: be notified about the collection, use, and disclosure of their Personal Information; request access to, deletion of, or correction of their Personal Information; request to opt out of the "sharing" of Personal Information for cross-contextual targeted advertising; limit the use of Sensitive Personal Information; and to not be discriminated against for exercising such rights. We do not exchange your Personal Information for monetary compensation. You can exercise your rights by using the details in the "How to Contact Us" section.

14. Colorado Privacy Rights

This section is addressed to Colorado residents only and provides more information about your rights under the Colorado Privacy Act ("CPA"). You can request access to, correction of or deletion of your Personal Information by using the details in the "How to Contact Us" section. You have the right to appeal our failure to take action.

15. Connecticut Privacy Rights

This section is addressed to Connecticut residents only and provides more information about your rights under the Connecticut Data Privacy Act ("CTDPA"). You can exercise your rights by using the details in the "How to Contact Us" section.

16. Utah Privacy Rights

This section is addressed to Utah residents only and provides more information about your rights under the Utah Consumer Privacy Act ("UCPA"). You can exercise your rights by using the details in the "How to Contact Us" section.

17. Virginia Privacy Rights

This section is addressed to Virginia residents only and provides more information about your rights under Virginia's Consumer Data Protection Act ("VCDPA"). You can request access to, correction of or deletion of your Personal Information by using the details in the "How to Contact Us" section. You have the right to appeal our failure to take action.

How to Contact Us

If you have any questions about this Privacy Policy or our handling of your Personal Information, please contact us through the support page on our Platform.